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An Inside View
Our History
With a history dating back to 1828, today Citizens Financial Group has more than $155 billion in assets, making us the 8th largest commercial bank holding company in the United States. Learn more about Citizens Financial Group.
Owned by RBS, The Royal Bank of Scotland Group plc, we now have branches in 13 states, including Connecticut, Delaware, Illinois, Indiana, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Vermont, and, of course, the state where we started, Rhode Island. We also have non-branch offices in more than 30 states.
Our Credo
The accomplishments of Charter One can certainly be attributed to smart business strategy and organic growth, but we also believe in something special: Our Credo. We often refer to the trilogy of Customers, Colleagues and Community as the "Three Cs." Learn more about Our Credo.
Our Colleagues
To give you a better idea of what it's like to work here, we asked some of our colleagues to tell you about their favorite benefits programs in their own words. Learn more about the benefits we offer.
Spotlight on Homebuyer Assistance Program
"My wife and I had been looking for a house for about two years in a very difficult market. When we finally found the right house for us the $5,000 forgivable loan from Charter One certainly came in handy. When I was handling the details for the closing I told the closing attorney to expect a $5,000 check from Charter One. He was surprised at the money and asked what it was from. I explained the program and he was almost speechless. I just replied, 'that is just how Charter One treats its employees.' "
"Charter One is a great place to work, I've already used the $5,000 forgivable loan last year for my house. And this year, they gave me the tax payment for it for next year. What a company!! Thank you, thank you, thank you."
"I would never have been able to buy my home alone without the $8,000 I received. It also made my grandmother happy because it made it possible for me to stay close to my family."
Spotlight on CFG Scholars
"It is so wonderful to know that Citizens Financial Group cares not only for the well-being of their employees, but also for the future of their employees' children."
Spotlight on Emergency Assistance Fund
"Within one week of my house burning down, I realized what a wonderful place Charter One was to work. I received $1,500 from the Emergency Assistance Fund. With all the initial expenses of boarding up what remained of my house and finding temporary shelter, this gift from Charter One eased our burden considerably. Not only did Charter One help out, but also my co-workers, business partners and associates reached out to me with well wishes, concern and even donations to help my family and me out."
Spotlight on Career Development "Charter One not only provided the financial support to pursue a post-graduate degree (MBA), but also supported this achievement by being flexible with my hours. Charter One encourages all employees to challenge themselves. The result is a motivated workforce of highly trained individuals that translates current knowledge into everyday activities."
"I was at your class yesterday on the Learning Link. I tried the Microsoft Word online class last night at home and found out I'm not as smart as I think I am. It was challenging, but I got an 83 on the two tests I took. Excellent class, I learned plenty. Please thank the appropriate people for me for providing these classes to us. I can't wait to finish all of them."
"What a terrific career development plan! It's great to have such resources at our fingertips to help broaden our knowledge!"
"This program afforded me the opportunity for growth and development through the many excellent course offerings and created a baseline for developing my individual annual goals and objectives. The best way to delight our customers is to increase the value of our services, and this can only be accomplished by continuing to upgrade our knowledge level so that we can become more strategic business partners and provide daily world-class service."
"This program is another "WOW" for Charter One and shows our commitment to the growth and development of our colleagues."
Spotlight on Our Credo
"To me, this is the first company where employees have a very special place. This company makes me feel that I am special and appreciated and for that reason I work with more energy and dedication, and best of all, wherever I go and I can tell the company that I work for -- I say it very proudly, 'I work for Charter One.' "
"Having worked for other institutions, I have found that Charter One is very unique. Charter One embraces cultural diversity in a very grass-roots manner. Senior management, especially the CEO and his team, are out in various communities on a frequent basis. We speak the languages of our customers, and the language of individuals who work for the bank is the language of the bank. Our CEO enjoys communicating to employees at their level, sometimes speaking their language, and encourages others to do the same."
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CFG is an equal opportunity and affirmative action employer. CFG does not discriminate on the basis of race, color, religion, age, gender, marital status, sexual orientation, national origin, disability, military status, veteran status or any other protected status.
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